Managing your contact center digital signage, whether you are a small contact center with a few screens, or a global contact center operation, is easy and with extensive platform capabilities, the Display5 solution will stick with you for the long term.
For all your queue types: calls, chats, email and messaging.
Widgets to easily create and customize stats tables, graphs or dashboards with color coded alerting thresholds.
Send emails alerts when thresholds are triggered; or, send regular email reports of the tables or dashboards.
For contact center agents working from home or in the office, we offer two Agent desktop solutions to get the live stats to your agent’s desktop.
First, a high volume, lightning fast update for queues and stats.
Secondly, all the stats plus combine with any of the other content types and manage login and stats by agent.
Combine your stats with any other content type on wallboards or agent desktops.
Images, pictures, videos, ticker messaging, social media, weather, live streams and much more.
Integrated Canva & PosterMyWall editors.
Use any screen or player mix (browser). No account limitations for wallboards.
One CMS. One platform to create and manage the content on all your screens and agent desktops across your contact center operation.
Extend the platform to room booking and scheduling panels, Advanced Emergency Mgmt, IPTV to desktop, and more.
Manage all your screens and locations from a single browser tab.
If you need to bring real time information to your control center, you can use the same CMS to create a display canvas of any size (1,000s pixels x 1,000s of pixels).
Bring multiple dashboards, tables, videos, graphs, etc. to your control center walls.
Our integration with Userful or one of our other partners gives you options to cost effectively power the wall giving you ultimate flexibility.
If your Contact Center is cloud based, we can support it! We support Genesys Cloud implementations and are adding other Cloud solutions customers ask for.
We have supported on-premise deployments for years and will continue to support them as long as customers prefer this option. Avaya, Cisco, Genesys and more ...
If you haven’t had the chance yet, try Display5 and see how it can power digital content from all your favorite sources: Canva, PosterMyWall, Adobe, PowerPoint and more!
Note: The “Start Free Trial” button below will allow you to test all the content capabilities except the Contact Center widgets. If you are a Genesys Cloud customer, you can test the contact center widgets by signing up for a free trial there. Otherwise reach out to us for a demonstration and discussion on the contact center components of the platform.
Try Display5 free for 14 days, no credit card required. By entering your email, you agree to receive marketing emails from Display5.
Once you have tried Display5 and you are ready to get the content playing on your digital signs or wallboards, these FAQs can help you get started.
When you have built your Show and are ready to view it on a DIGITAL SIGN, all you need to do is PREVIEW the Show when you are logged into Display5. When you are looking at your Show in the PREVIEW window, go to the ADDRESS BAR, in the top-left of the PREVIEW window and copy the URL. That URL, is the URL for your Show. And when you put that URL in the browser of the PLAYER attached to the DIGITAL SIGN, it will play your Show.
You will need to register each one of your PLAYERS that are attached to your screens. Registering a player is only required ONCE, and takes about 5 minutes. Once your players are registered, you will be able to change the content playing on them instantly from where ever you can log in from a browser. To learn the 5-minute process of registering a player, please go to this page, and see #1, Step 5.
With your subscription, you will be able to monitor each of your registered players from your Display5 dashboard once you log in. You will be able to instantly see the status of each of your displays, restart them any time, switch the content playing on them. To learn more about the dashboard, please go to this page.
When you first set up the player’s browser, we recommend that you change some of the settings in the browser to make the playing of your content smooth and uninterrupted. These include making sure the content plays on the full screen and making sure that videos will automatically play (the default is for videos to NOT play automatically. To learn the simple browser settings adjustments, please go to this page – Section #1, Step 4.
Note: Display5 runs on any full-function browser – Chrome, FireFax, Edge, Safari, etc. It also works on browsers that run on Linux, Android, or Smart TVs. Not all of these browsers have the full set of HTML feature support found in Chrome, Safari, Edge, Firefox, so they may not be able to use all the functionality in Display5. A lower functionality browser may work for you if you are using simple functions in Display5.
We have over 30 training videos that you can access online anytime, and we are always adding more. The videos are presented in a structured way to help you navigate to exactly where you need to go. Please go here to access our video training portal.