Taking Genesys Wallboards, Digital Signs & Agent Desktop Communication to Greater Heights

A Genesys Premier Partner
genesys wallboards digital signs

digital signage content inventory

Whether your agents are working on the contact center floor or from their homes, our Genesys wallboards, digital signs and agent desktop solution makes it easy.  Show them the real-time queue stats exactly as you like. And, combine the stats with any other type of content.  For example, introduce new agents, or highlight the agent of the month.

Genesys Integration Highlights

Genesys Cloud

Client credentials integration

Pull mode with an option to set interval time

Display5 Cloud to Genesys Cloud

Genesys Connect

OAuth credentials integration

Pull mode with an option to set interval time

On-premise to (Connect Cloud / Connect On-premise), or in Display5 cloud to Genesys Connect Cloud

Genesys Engage

OAuth credentials integration

Pull mode with an option to set interval time and Push mode

On-premise to Engage On-premise

All media types: Voice, Chat, Email and Messages

Multiple single or combined queues

Pick stats and time intervals

Create customized tables, dashboards and charts

Genesys Wallboard Digital Signs Sample Screens

Contact center wallboard digital signage content

Agent Desktop Options

Just the Stats

  • Single HTML page with multiple tables or dashboards
  • Instant update: On demand & automatically
  • Serves hundreds of agent’s in real-time
  • Scales easily with minimal resource impact
  • Easy to roll out
  • Priced as an add on module

Channel Management

  • All Display5 CMS content
  • Individual agent login
  • Filter stats by agent
  • Real-time stats updates
  • Message board
  • User based pricing
contact center digital signage

Queue Stats Widgets for

Genesys Wallboards, Digital Signs and Agent Desktops

Tables

Dashboards

Charts

  • Customize table size, rows, columns & headers
  • Selectable stats 
  • Set thresholds and trigger cell or text color change
  • Merge cells
  • Drag & drop Dashboard
  • Selectable stats, clocks and graphs 
  • Set thresholds and trigger cell or text color change
  • Any size
  • Donuts, bar charts, dials, value history charts, gauges, thermometers & more
  • Selectable stats 
  • Set thresholds and trigger color change
  • Any size

Tickers

Email Alerts

Email Reports

  • Scrolling messages with customizable test and scroll speed
  • Selectable stats
  • Thresholds – change background color or text color
  • Send emails when thresholds triggered
  • Set email accounts or email lists to send
  • Set-up rules for alerting: less than, more than
  • Determine the number of alerts sent
  • Send email reports (snapshot of table or dashboard)
  • Set email accounts or email lists to receive
  • Set schedule for each email report by min/hour/day

Combine the Genesys Queue Stats with

All Your Favorite Content Types

140 + Widgets

Use the full power of Display5’s CMS to create many different types of Show layouts for any type of communication on any size screens you have across your contact center organization.

HTML Canvas Editors

An HTML canvas integrated into a digital signage platform is like a CMS, inside a CMS.  Display5 offers you 3 choices of integrated HTML canvas editors – Canva, PosterMyWall & our Montage.

Video

We support video better than any other signage platform.  Most video file types, YouTube, Vimeo & we are tightly integrated with leading enterprise video and streaming platforms.

Images

Import your images from from any of your favourite sources: Stock image providers or media creation tools.  Use them within HTML canvases, as main or background content; apply Ken Burns effects. The possibilities are endless.

Dynamic Content

Include almost any kind of dynamic content on part or all of the screen. RSS feeds,  Embeds, web pages and most Social Media platforms, including Twitter, Instagram and Facebook.

Integrated

Integrated content from many sources including Office calendar info from O365, Google Cal or Exchange; transport info, e.g. Transport for London; or for custom requirements, contact us.

   

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Stay in the loop – Learn More about Digital Signage Content Inventory

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